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Conversation Design

Is there a formula to building chatbots?

The foundation lies in developing a chatbot’s personality, purpose, flexible conversation flow, and modularity. When this is complete, further developments must be entirely data-driven. Creators will need to observe and monitor how users talk to their chatbot, what they’re looking for, and whether they’re getting value out of it.

Posted by Yin Yin Chan | June 22, 2021

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